A Queue Management System (QMS) is a system designed to manage and optimize the flow of people or tasks in a queue. It is commonly used in places where customers or users need to wait for services, such as banks, hospitals, retail stores, government offices, and airports.

Key Functions of a Queue Management System

1. Ticketing & Check-in – Customers take a ticket (physically or digitally) and enter the queue.
2. Queue Monitoring – Tracks the number of people in line and estimates wait times.
3. Smart Routing – Directs customers to the appropriate service counters based on priority or need.
4. Notifications & Alerts – Sends updates via SMS, digital displays, or mobile apps.
5. Data & Analytics – Collects and analyzes data on wait times, service efficiency, and customer flow.

Types of Our Queue Management Systems

1. Wired Queue Management Systems – Traditional systems that use physical ticket dispensers, LED display boards, and wired communication between devices.
2. Wireless Queue Management Systems – Digital or cloud-based solutions that use mobile apps, SMS, or Wi-Fi-enabled kiosks to manage queues remotely.